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Originally Posted by sassy
I made an order for a phone and received an email stating delivery with in 2 days. After a week still no phone had arrived so I phoned them. I was told definately delivered the next day. Anyway, the next day came and went so again I phoned and was told again next day. After another 2 days of being told this and no phone arriving I emailed them to cancel my order and refund my money. 2 days later I received the phone. I then emailed the head office back in November and still have had no reply. Do not shop with these people, they do not care about good customer service.
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Sorry to hear bout your ordeal i had the same thing not with carphone warehouse but Microdirect when i brought my pc monitor. Paid for next day delivery but it came a week later. Phone umpteen time and got the same excuse its the couriers fault and vice versa when i phoned the courier. Phoned to get a refund of the delivery charge still waiting and that was last november , Customer service was really bad, you would want to keep onto there customers
