The canterbury branch is a total joke. After the manager left, the customer service went right down hill. I bought a £2500 sony laptop in 2003 when I was at uni. It overheated and would shut down so I went back to Barratts. They didnt want to know even though it was under guarantee for 5 yrs! We also bought a sony tv which cost £3000. The picture started jumping so they collected it for repair. Idiotic repair guys dropped it and broke the panel! They then replaced with a panel from another tv set! The problem with the picture quality still hasnt been fixed and they still have our t.v. after 6 months!! We wrote to the head of the firm and he has not had the decency to reply back. He wont take calls from customers either. Appalling service.

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