Today on our way out of the elevator, my 2.5yr old son put his hand on the door as it was opening (too fast for me to grab him), and his entire hand got caught in the left side of the door. Then all of a sudden, the left door started going in and out over his hand, jamming it. I tried everything to get it to stop but it wouldnt and we couldnt get his hand out. a couple mins later a bystander came with a swiss army knife and pried my son's hand out. Someone from the store took my info and so did the ambulance. went to er had to get stitches for his laceration. I was wondering if I should file a complaint with the mall and if there is anything else I can do about what happened. I feel that the elevator door should not have started moving across his hand side to side like that - it should have immediately stopped if something was caught in there. At the very least i would like his ER hospital bill to be covered by the mall/department store we were in. Any feedback is welcomed. Thank

Same exact same happened to me when I was 3. My hand got stuck in the elevator, and my mom put lotion on it to squeeze it out. I was fine, but I am very sorry to hear about your son. It wasn't the mall's fault. You may file a complaint, but it won't do much. His hand was so small, that it didn't pick it up on the scensor. Don't go in any elevators for about 3 weeks or until the scar on his hand is almost gone. I don't even remember when it happened to me. Good luck with everything.= )

Your son suffered an injury in a public place, in an area which should be safe for children. You should offer the mall the opportunity to cover all bills, with the agreement that no further legal action will occur.Most businesses will gladly accept the offer to avoid any legal action, which will cost them much more, win or lose. If they refuse you should seek the advise of an attorney. Most attorneys will meet with you at no charge to discuss the accident and injury, and decide if you wish to or should proceedat that point.Don't rule out any possibility until you have been compensated for the expenses. As a business owner, I would gladly pay for the expenses associated with the injury to avoid having to pay attorney fees, even if I did win the case.