I am an o2 online customer, here is the story :

-I made my order online (of course), and choosed saturday delivery as i'm away on work weekdays. That costs me £13ish but I do not remember exactly. The phone did not arrive saturday, i rung them and i have to chase the parcel and they were unable to trace it. I got to chase it at DHL office and got it after 2 weeks. I made a complaint and get refunded the delivery.
-i was charged from the date i made the purchase online, that is to say i was charged during the 14 days i did not yet had the phone . Fine!!!
-and finally, I got charged for 13 standards texts messages while I have 50txt allowances.
-as an online customer, you do not have the right of phone customer services, you must use the web and email to solve your problem

they are a joke, I think I'll avoid them in the future

thanx for the warning

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I have been with o2 quite a few years,but they did my head in this year while on holiday.....I put £50 credit on my phone just to recieve calls, there network went down and my phone was wiped clean of my money. It took them days to get back to normal business and when they did all the gave me back was £5. Defo do not recommend them now.

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thanks supergran thats what this forum is for :wink:

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thanks for the warnings